Customer Care

How to Purchase

Shipping

Returns

Shipping Procedure

Step 1 – Order is placed

Step 2 – Order is processed - please refer to Processing Time

Step 3 – Order ships - please refer to Transit Time

Step 4 – Order is delivered

Shipping Rates & Regions

INT'L / INTERNATIONAL/ USD - US Dollar $
Destination	Flat Rate	Purchase $99 or more	Transit Time
Canada	$20	FREE SHIPPING	3-5 business days
USA	$20	FREE SHIPPING	3-5 business days
Europe	$20	FREE SHIPPING	3-5 business days
Australia and New Zealand	$20	FREE SHIPPING	3-5 business days
Other International	$20	FREE SHIPPING	3-7 business days
ASIA / USD - US Dollar $
Destination	Flat Rate	Purchase $99 or more	Transit Time
Indonesia	$15	FREE SHIPPING	3-5 business days
Malaysia	$15	FREE SHIPPING	3-5 business days
Philippines	$15	FREE SHIPPING	3-5 business days
Singapore	$15	FREE SHIPPING	3-5 business days
Thailand	$15	FREE SHIPPING	3-5 business days
Vietnam	$15	FREE SHIPPING	3-5 business days
Other Asia Pacific	$20	FREE SHIPPING	3-7 business days

JP / JAPAN / JPY – Japanese Yen ¥
Destination	Flat Rate	Purchase ¥8,000 or more	Transit Time
Japan	¥2,000 JPY	FREE SHIPPING	5-10 business days

KR / SOUTH KOREA / KRW - South Korea Won ₩
Destination	Flat Rate	Purchase ₩80,000 or more	Transit Time
Korea	₩20,000 KRW	FREE SHIPPING	3-4 business days

CN / CHINA / CNY - Chinese Yuan RMB ¥
Destination	Always Free Shipping		Transit Time
China	FREE SHIPPING		1-3 business days

HK / HONG KONG & MACAU / HKD - Hong Kong Dollar $
Destination	Always Free Shipping		Transit Time
Hong Kong	FREE SHIPPING		2-3 business days
Macau	FREE SHIPPING		2-3 business days

TW / TAIWAN / TWD - Taiwan New Dollar $
Destination	Always Free Shipping		Transit Time
Taiwan	FREE SHIPPING		2-3 business days

PROCESSING TIME

Orders are processed and shipped Monday – Friday from our warehouse in Shanghai, China. Orders placed on holidays or weekends will begin processing the next business day. Orders are processed and shipped in 1-3 business days. If items in your order are out of stock or delayed for shipping we will notify you by e-mail.

TRANSIT TIME

Transit time refers to the time it takes from when the package is shipped to reaching its destination. Please refer to corresponding transit time in charts below.

ORDER STATUS

To check on the status of your order, email info@aumnie.com. Please include your order number, courier number and billing information. Your order number will be given to you upon completion of purchase. A courier number will be given to you via email once your order ships.

ADDITIONAL

Free Shipping does not apply to Exchanges & Returns. Free shipping offer only applies to shipping within designated regions. Duties and taxes may be levied by shipping company upon delivery. We are required by international law to disclose the full value of all shipping contents. Processing and transit times are approximate. Flate rate is approximate based on the current exchange rate of your chosen currency. Shipping is subject to availability. We do not ship to APO/FPO addresses.